Privacy Policy

Who we are

LIVING STONE PROPERTY INVESTMENTS (PTY) LTD, trading as Livingstone Property Investments, 15 Hibiscus Street, MooiNooi, 0325, South Africa, is the responsible party for personal information shared with us.

What we collect

Our enquiry forms prepare a message in your browser for you to review. The form code does not submit your information to Livingstone or save it to a website database. Selecting Open in WhatsApp includes your entered details in a link sent to WhatsApp. We receive your enquiry when you send the message to us. By phone or email, we receive the information you choose to provide, such as your name, contact details, suburb and project requirements. Please do not include identity numbers, banking details or sensitive personal information in an initial enquiry.

Why we use it

We process information as necessary to respond to enquiries, take steps towards an agreement at your request, perform agreed services and meet applicable legal obligations. We rely on the applicable lawful grounds under POPIA, not blanket consent. Fields marked * are needed to prepare an enquiry using the form; you can instead contact us by phone or email. An enquiry is not permission for unrelated electronic marketing.

Sharing

Relevant information may be shared with subcontractors, professional advisers or service providers only where necessary for your enquiry or project, or where required by law. We do not sell personal information. Disclosure must be limited to what is necessary, with appropriate confidentiality and data-protection arrangements.

Third-party services and international processing

Opening a prepared WhatsApp link shares its contents with WhatsApp before you send it to Livingstone. WhatsApp applies its own privacy terms and may process information outside South Africa. Website hosting, email and other communications services may also process technical or contact information. Any cross-border processing must satisfy the applicable requirements of POPIA, including section 72; this policy does not certify a provider's safeguards.

Retention and security

Personal information should be retained only for as long as needed for its stated purpose, or as required or permitted by law, and then securely deleted, destroyed or de-identified. Appropriate, reasonable technical and organisational safeguards are required under POPIA. No internet transmission can be guaranteed completely secure. Where a security compromise requires notification, the affected people and Information Regulator must be notified in accordance with POPIA.

Your rights

Subject to applicable legal requirements, you may request access to or correction of your personal information, request deletion where the law permits, and object to certain processing. Where processing relies on consent, you may withdraw that consent. Contact info@livingstoneproperties.co.za; we may need proportionate verification of your identity. You may also complain to the Information Regulator of South Africa.

Privacy contact and complaints

Send privacy enquiries to info@livingstoneproperties.co.za. Our physical address is 15 Hibiscus Street, MooiNooi, 0325, South Africa. Details of our registered Information Officer are available on request. This page is not a substitute for an applicable PAIA manual.

Information Regulator complaints · Read POPIA · Website terms